Frequently Asked Questions

SimplyPrintSync is a Shopify app that automatically creates print jobs in SimplyPrint for every paid Shopify order. Once installed, you connect your SimplyPrint account, map your products to print files, and SimplyPrintSync takes care of the rest. Every time a customer places an order in your Shopify store, a print job is automatically created in your SimplyPrint queue — with the right file, settings, and quantity.

Install SimplyPrintSync from the Shopify App Store by searching for "SimplyPrintSync". After installation, you'll be guided through the setup:

• Connect your SimplyPrint account using your API key
• Map your Shopify products to the correct print files in SimplyPrint

The full setup takes about 15-20 minutes.

You need:

• An active Shopify store (any plan)
• A SimplyPrint account
• At least one product in Shopify that corresponds to a print file in SimplyPrint

No technical knowledge is required — the setup is guided step by step.

Most users complete the initial setup in 15-20 minutes. This includes connecting your SimplyPrint account, mapping your first products to print files, and placing a test order to confirm everything works. If you have many products to map, you can use the Auto-Map by EAN feature to speed things up.

Simple mode always creates a print job in SimplyPrint when a paid Shopify order comes in.

Advanced mode is for businesses that keep stock: it only creates a print job when the product's inventory in Shopify drops below a configured threshold.

Most businesses start with Simple mode, which is available on all plans.

When a customer completes a payment in your Shopify store, SimplyPrintSync receives a webhook notification. It looks up which print file in SimplyPrint corresponds to the ordered product (based on your product mapping), and creates a print job with the correct file, quantity, and settings. This happens automatically within minutes of the order being placed.

In the SimplyPrintSync dashboard, go to the Products page. There you'll see all your Shopify products listed. For each product (or variant), you can select the corresponding file from your SimplyPrint library.

Alternatively, you can use Auto-Map by EAN: if your SimplyPrint file names contain the product's barcode/EAN, SimplyPrintSync maps them automatically.

Auto-Map by EAN is a feature that automatically maps your Shopify products to SimplyPrint files based on the product barcode (EAN/UPC). If your print files in SimplyPrint have names that include the product barcode (e.g., dragon-figurine-1234567890.stl where 1234567890 is the EAN), SimplyPrintSync will detect this and map the product automatically — no manual mapping needed.

Yield per print tells SimplyPrintSync how many units of a product come from a single print job. For example, if you can print 4 keychains on one print plate, set yield to 4. When an order comes in for 8 keychains, SimplyPrintSync will create 2 print jobs (8 ÷ 4 = 2) instead of 8. This saves print time and material.

If an ordered product has no print file mapping in SimplyPrintSync, no print job is created. The order is logged in your Sync Logs with a "no mapping found" status. No error is shown to the customer, and the order remains in Shopify as normal. You can then map the product and manually trigger a sync if needed.

This feature is on the roadmap. Currently, SimplyPrintSync focuses on the order-to-print-job direction: from Shopify to SimplyPrint. Automatic fulfillment status sync (marking a Shopify order fulfilled when the print job completes in SimplyPrint) will be added in a future update.

The Queue History page in SimplyPrintSync shows all orders that have been processed. You can see the order number, product, print job status, and any errors. The Sync Logs page provides a more detailed technical log of every sync attempt.

Sync Logs are a detailed record of every sync operation SimplyPrintSync has performed. For each log entry, you can see the timestamp, which order was processed, what action was taken, and whether it succeeded or failed. If something goes wrong, the log entry includes an error message explaining what happened, so you can diagnose and fix the issue.

• Free ($0/month): 10 prints/month
• Basic ($5/month): 100 prints/month, auto-sync every 30 minutes
• Professional ($20/month): Unlimited prints, auto-sync every 5 minutes

There is also a 30-day free trial that gives you full Professional features at no cost.

Yes! SimplyPrintSync offers a 30-day free trial that includes all Professional plan features: unlimited prints, both Simple and Advanced mode, and 5-minute sync intervals. No credit card is required. After the trial, you can choose to continue with any paid plan or stay on the free plan (limited to 10 prints/month).

Yes. SimplyPrintSync is billed monthly with no long-term contracts. You can cancel or downgrade at any time from your Shopify admin. If you uninstall the app, your subscription is cancelled immediately.

To upgrade, contact us via WhatsApp or email and we'll handle it for you. We'll let you know once the upgrade is active. You can also reach us through the contact form on this site.

If SimplyPrintSync can't create a print job for an order (for example, because of a SimplyPrint API error), it logs the failure in your Sync Logs with an error message. No print job is created, and no change is made to the Shopify order. You can review the error, fix the underlying issue, and manually retry the sync from the Queue History page.

The most common reasons are:

• The product isn't mapped to a print file in SimplyPrintSync — go to the Products page and add the mapping.
• You're on Simple mode and the order status wasn't "paid" — SimplyPrintSync only triggers on paid orders.
• Your SimplyPrint connection has expired — check the Dashboard for your connection status and re-enter your API key if needed.

On the SimplyPrintSync Dashboard, there is a Connection Status card that shows whether your SimplyPrint account is connected. If it shows a red or warning status, your API key may have expired or been revoked. Go to Settings and re-enter your SimplyPrint API key.

First, check that you're using the correct API key. You can find your SimplyPrint API key in your SimplyPrint profile settings. Make sure you copy the full key without any extra spaces. If the problem persists after re-entering the key, contact us via WhatsApp or email and we'll help you resolve it.